The dilemma of choice is a well-known concept in the psychology of consumer purchasing–namely, the more options you have, the more difficult it is to not only make, but also be satisfied with a decision. Businesses, however, hadn’t felt the same..
Each customer relationship starts with a single interaction and lasts the entire customer journey. Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. Your entire..
Afraid of breaking your customer experience during your office move? Don’t be. We’ve got it covered. Take your customers with you. During your business relocation, your customers need to know you won’t leave them behind. In particular, if you are..
Forbes writer Adrian Swinscoe said designing emotion into customer experience is a mistake and, potentially, a waste of time and effort, on Sunday. Swinscoe argues that customers will experience different emotions depending on context, and companies..
British Airways had a power supply issue at one of their UK data centres which stopped all check-in and operational systems over the last bank holiday weekend. The investigation is focusing on human error. This is odd when it is expected BA would..
Chatbots, robots, AI and analytics are among the innovations that businesses are using to directly improve their customer experience delivery. Customer experience (also known as CX) is the central aim of developing and adopting new technology..
The new focus on customer experience has changed the role of the Chief Information Officer (CIO) in recent years. The CIO needs to match business operations with the best new technology to deliver a world-class experience to the customer, because..
Customer experience is central to every aspect of your business. In today’s digital world, customers are empowered to review companies and make it public, and their experience will drive them to that. One awful customer experience can quickly be..
Whether you run a furniture or DIY store, are an insurance broker, a car dealership, or a hotel, the challenge is the same; you are always striving to provide the optimum customer experience. In today's global market, many products and services..
Telefonix Voice & Data helps small, medium and enterprise companies in the UK with their Business Technology needs, enabling them to transform and expand.
Our core solutions include: Contact Centre, CRM Integration, Business Phone Systems, High Speed Business Broadband, Customer Experience, Business Voice, Video Conferencing, Collaboration, Cyber Security, IT Networks, Leased Lines, SIP Trunks, and Unified Communications.
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