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Business Technology Insights Blog

Our view on how technology affects our everyday lives - Customer Experience, Collaboration, CyberSecurity, Cloud, Unified Communications and IT.

4 ways to manage the Customer Experience when moving office

11-Jul-2017 | Customer Experience
Afraid of losing customers during your office move? Don’t be. We’ve got it covered. Take your customers with you. When you are relocating, your customers need to know you won’t leave them behind. In particular, if you are moving because your..
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Design for emotion in Customer Experience? Absolutely!

21-Jun-2017 | Customer Experience
Forbes writer Adrian Swinscoe said designing emotion into customer experience is a mistake and, potentially, a waste of time and effort, on Sunday. Swinscoe argues that customers will experience different emotions depending on context, and companies..
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