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Insights Blog for Business Telecoms and Data Solutions, IT Networks, and Security.

Our view on how technology affects our everyday lives - Customer Experience, Collaboration, CyberSecurity, Cloud, Unified Communications and IT.

NEWS & EVENTS

Bridging the Communications Chasm between Employees and Customers

The dilemma of choice is a well-known concept in the psychology of consumer purchasing–namely, the more options you have, the more difficult it is to not only make, but also be satisfied with a decision. Businesses, however, hadn’t felt the same..
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Five Steps to Creating a Competitive Customer Experience

Each customer relationship starts with a single interaction and lasts the entire customer journey. Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. Your entire..
21 Mar, 2018 | Customer Experience
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