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Insights Blog for Business Telecoms and Data Solutions, IT Networks, and Security.

Our view on how technology affects our everyday lives - Customer Experience, Collaboration, CyberSecurity, Cloud, Unified Communications and IT.


Empower your call centre employees with 8x8 Virtual Contact Centre

As the manager of a call centre, you’ll be fully aware that they are a unique working environment in many ways. The sheer volume of inbound calls mean that they need to be directed quickly and easily to an available agent. Agents need access to a..
23 Oct, 2018 | 8x8
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Redefining the customer experience with connected tech

Today, being able to communicate effectively is essential for businesses to deliver outstanding customer experiences. People have so many channels at their fingertips – social platforms, voice activated devices, instant messenger – so naturally they..
19 Sep, 2018 | Customer Experience 8x8
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