The 9-5 office routine is becoming a thing of the past, with flexible working now a common policy in UK companies. A recent study suggests *72% of workers believe a remote working policy is one of the most important benefits companies can offer..
As the manager of a call centre, you’ll be fully aware that they are a unique working environment in many ways. The sheer volume of inbound calls mean that they need to be directed quickly and easily to an available agent. Agents need access to a..
Today, being able to communicate effectively is essential for businesses to deliver outstanding customer experiences. People have so many channels at their fingertips – social platforms, voice activated devices, instant messenger – so naturally they..
One recent study published by Marketing Week revealed that 75% of companies acknowledge that customer experience (CX) is of increasing strategic importance. Yet only 24% said that customer experience is fully embedded in their organisation.
Many companies with on-premises communications solutions struggle with expensive capital expenditures, support issues and other IT challenges, including managing multiple, fragmented solutions from different vendors, which hampers employee..
It’s a bumpy road for the financial services industry. MiFID II is just around the corner. By January 3rd, businesses need to ensure compliance with the upcoming regulations as they drive into the new technological era of customer interaction. As..
Telefonix Voice & Data helps small, medium and enterprise companies in the UK with their Business Technology needs, enabling them to transform and expand.
Our core solutions include: Contact Centre, CRM Integration, Business Phone Systems, High Speed Business Broadband, Customer Experience, Business Voice, Video Conferencing, Collaboration, Cyber Security, IT Networks, Leased Lines, SIP Trunks, and Unified Communications.
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