When first considering a new technology for your business, there are any number of variables you need to consider. SIP trunking and Voice over IP (VoIP) telephony is no different. Fortunately many of these concerns are unfounded.
Here are 5 myths debunked:
1 - Poor call quality
For many people, their first and only experience of VoIP is using consumer-focused services like Skype. Although these free tools are adequate for home users, businesses cannot afford the glitches that are often encountered. Poor latency, jitter and packet loss all create a poor user experience for you and your customers. Where callers are unable to hear each other clearly there is always the risk that important details could be missed, creating an overall negative impression of your business.
Business-grade SIP trunks provide a call service that is comparable to the ISDN lines used by most business phone systems. By paying for a business-grade VoIP solution you will benefit from:
- Enterprise-grade infrastructure to power the service and ensure call quality.
- Dedicated support teams to maintain stringent SLAs and QoS.
2 - Too expensive
Many people assume that new technology commands premium prices. However with SIP trunking, this is not the case and, for the majority of businesses, moving to a SIP trunking solution can help make significant cost-savings on telephony.
With SIP you no longer need expensive ISDN lines, so you’re not paying for lines you don’t use. SIP trunking can even be used alongside your existing ISDN connections to ensure a smooth transition.
Your business may be able to realise additional cost-saving benefits like reduced or free calls to fixed landlines depending on the SIP trunk provider and services used.
3 - Is too new to be trusted
Many decision makers assume that as they are unfamiliar with SIP-related technologies, it cannot be trusted. Because they are familiar with ISDN and it has served their business well for many years, they assume that they have no need for an “unproven” technology.
VoIP and related IP-based solutions have been used by many businesses successfully for years. In fact, research shows that 35% of companies believe SIP trunking to be the most important telephony system.
4 - Too much hassle
Historically, replacing any system with a newer version can be time and resource intensive. There are also concerns that the time taken to realise any cost savings will not be worth the effort to change. So logically, many businesses wrongly assume that the switch to SIP trunking will be the same.
But the switch is surprisingly easy:
- No new lines – SIP trunks use your existing broadband connection, and can also be configured with a voice circuit which has attached service level agreements
- SIP is a direct replacement for ISDN so removing your existing lines used for ISDN will create spare bandwidth capacity
- No need for new hardware as your new provider will be able to modify your existing PBX system to make use of SIP. If your PBX is quite old, then you may have to upgrade, of course, but the vast majority of PBXs are compatible
- Flex to suit your business as you need it - perfect if your business has seasonal fluctuations. With SIP you can increase and decrease capacity quickly, without the need to order more lines. SIP helps your business be agile, helping you manage it optimally, especially during busy times.
5 - Our existing comms provider doesn’t recommend SIP
Many businesses have had long and fruitful relationships with their current comms provider. So if said supplier doesn’t recommend SIP trunking solutions, you can rationally assume that VoIP has nothing to offer your company.
Unfortunately, many of the big telecoms providers may not be acting in your best interests to protect their own. Incumbent operators will have invested heavily in their infrastructure, mostly in terms of ISDN. So if you move away to cheaper, better value services you could be costing them more than just your custom.
So in summary:
- SIP call quality is at least comparable to ISDN.
- SIP provides cost savings through greater efficiency – it is cheaper than ISDN in the long run.
- SIP is a proven technology that is trusted by thousands of companies across the UK.
- SIP adoption is one of the easiest technical migrations and definitely worth any limited inconvenience.
- Your comms provider may have a vested interest in keeping you on your existing ISDN technology that is costing you more than it should.
Today’s business climate calls for reliability, agility and flexibility. To find out how you could improve your connectivity and reduce your costs talk to one of our solutions consultants today.