Lack of communication and collaboration leads to workplace failures.
When a business is growing, you hire a lot of people at once, and perhaps hire remote workers. It can be hard to ensure every new team member is on board with the changes of a growing business, while you know situations can change very quickly and communication is often lost. But this can be kept when you use a bespoke small business virtual phone system.
When companies grow into more locations and move to bigger offices, company goals can often get lost when each local team is working towards their own day-to-day goals in a shifting marketplace.
When more deals are won and more senior managers and salespeople are out of the office and focused on building client and supplier relationships, it can be challenging to maintain employee engagement and ensure company cohesion.
But that's when communication is more important than ever.
- 97% of employees and executives believe lack of alignment within a team impacts the outcome of a task or project (Fierce, Inc)
- 86% of corporate executives, employees and educators believe lack of collaboration was responsible for workplace failures (Fierce, Inc)
So how can you prevent workplace failures?
A culture of collaboration, not competition, is driven by leaders. Executive Business Coach Rajeev Shroff says employees share less information and reject innovation when they fear individual failure and compete with each other - losing sight of company-wide goals. This might get the individual’s job done, but a lack of communication can lead to poor employee morale and poor job satisfaction.
Shroff says an affiliative leadership style can encourage teamwork to achieve common goals and is best used in situations where groups tend to work in silos or have communication barriers. This leadership style emphasises the need to work together for the collective good of the company.
But while leadership is important, the actual process relies on the right collaboration software.
Here are some specific ways technology can help prevent workplace failures:
Bluejeans video meetings with screen shares and real-time collaboration can bridge the gap across devices and locations. Albert Mehrabian's rule states body language and visual cues account for 55% of communication. Breaking down psychological barriers can be as simple as regular video ‘huddles’ and virtual meeting rooms. Video conferencing creates a better understanding of emotion and meaning than just relying on audio or written communciation. In this way, video conferencing can prevent workplace failures that are often due to misinterpretation, while increasing connection and empathy.
Cloud collaboration software with content management, apps to divert calls or send voicemail to email, video and audio conferencing, can all work together to ensure employees have clear lines of communication. Presence-based communications such as IP Office contact centres can enable employees to communicate in real time and quickly share information and documents. Cloud based communications enable employees to prevent workplace failures that happen due to a lack of access or availability to team members at the right time.
Connectivity solutions can improve the performance of a stack of individual apps across devices and locations. Workplace failures caused by lack of connectivity or poor technological performance can be easily prevented with the right level of service. Your business can only unlock the value from the cloud with the right level of connectivity.
Find out how Telefonix can help you drive collaboration with the right technology.