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Insights Blog for Business Telecoms and Data Solutions, IT Networks, and Security.

Capture & Measure Call Data with Avaya Call Reporting

Posted by David Hughes on 13 Jun, 2018


In any industry, finding call reporting solutions for small and midsize (and growing) businesses can be tough. A common challenge for businesses is the complete visibility and active tracking of employees calls. Have you ever questioned what happens during each call your employees make? It is difficult and time-consuming to track and manage an employee’s actions and pinpoint where they might need help. Historically, for many businesses call tracking has been difficult and not always accurate. Attempting to track employee’s calls can take away valuable time from managers and then only result in frustration. This is where Avaya Call Reporting for Avaya IP Office can help.


Why Avaya Call Reporting?

You can’t manage what you can’t measure, and Avaya Call Reporting is a new application for IP Office that lets you track and report on each employee’s progress. It was created with customers in mind, understanding that they want more detail, gathered in an easier way, all while spending less money. Improving on what’s been historically available within IP Office, Avaya Call Reporting is a call history reporting suite that’s designed to track and help you analyse calls. It provides information about calls from beginning to end, with an easy-to-use interface, making tracking employees easy and cost-effective.


What Makes Avaya Call Reporting Different?

Avaya Call Reporting looks at a call from the base level. Meaning Avaya Call Reporting can give you true reporting from start to finish. With this cradle-to-grave reporting and tracking, you can see all the details of inbound, outbound, and internal calls made within your business. Avaya Call Reporting offers up extensive detail of every call by providing ringing, talking, queue, hold and transfer events for all the play-by-play details from start to finish.

Avaya's customers have been asking for a simple way to run historical reports from their phones systems. With Avaya Call Reporting, you can purchase only the reporting capabilities you need, install it in minutes, and start using the interface to track your employees and increase your organisation’s success.


Download the Call Reporting fact sheet for more information

Avaya Call Reporting



Adapted from 'Capture & Measure Call Data with Avaya Call Reporting', written by Craig Iwata and originally posted to the official website of Avaya.

Topics: Avaya

David Hughes

Written by David Hughes

With more than 16 year’s engineering experience in the communications industry, David has a passion for new technology. David’s expertise has provided him with a wealth of knowledge to deliver cutting-edge technology solutions to the highest standards, ensuring our customer service levels remain at the highest level. As Operations Director at Telefonix, David is responsible for managing Client Projects, Engineering, Customer Service and Vendor Relationships. He’s a keen sportsman mostly playing cricket and enjoys hacking his way around a golf course. David's a bit of a petrol head; he loves fast cars, Formula 1 and the annual trip to the Goodwood Festival of Speed.

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