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Insights Blog for Business Telecoms and Data Solutions, IT Networks, and Security.

Our view on how technology affects our everyday lives - Customer Experience, Collaboration, CyberSecurity, Cloud, Unified Communications and IT.

NEWS & EVENTS

Mike Kirby

A passionate business leader, who believes the customer experience should be above and beyond expectation. Mike has been building customer focused technology solutions for the past 20 years and is now driving the Telefonix business into its growth stage, with plans to make Telefonix the leading total IT & Communications supplier focused on the small, medium and enterprise business market in the UK. When not challenging the business and leading the team, Mike can often be found chasing a small white ball around the countryside (golf) often with clients. He strives for continual improvement and has seen his handicap come down from 24 to 8 in the past five years.

Recent Posts

How businesses can take the next step in their SIP trunking journey

All businesses are the same, but also different. They face broadly similar challenges – reduce costs, increase profitability, win more customers, manage growth in increasingly uncertain market conditions – but the solutions to those challenges will..
07 Sep, 2018 | SIP Trunks
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Up Your Customer Service Game by Leveraging What You Have

One recent study published by Marketing Week revealed that 75% of companies acknowledge that customer experience (CX) is of increasing strategic importance.  Yet only 24% said that customer experience is fully embedded in their organisation.
11 Jul, 2018 | 8x8 Customer Experience
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