Insights Blog for Business Telecoms and Data Solutions, IT Networks, and Security.
Our view on how technology affects our everyday lives - Customer Experience, Collaboration, CyberSecurity, Cloud, Unified Communications and IT.
A passionate business leader, who believes the customer experience should be above and beyond expectation. Mike has been building customer focused technology solutions for the past 20 years and is now driving the Telefonix business into its growth stage, with plans to make Telefonix the leading total IT & Communications supplier focused on the small, medium and enterprise business market in the UK. When not challenging the business and leading the team, Mike can often be found chasing a small white ball around the countryside (golf) often with clients. He strives for continual improvement and has seen his handicap come down from 24 to 8 in the past five years.
One recent study published by Marketing Week revealed that 75% of companies acknowledge that customer experience (CX) is of increasing strategic importance. Yet only 24% said that customer experience is fully embedded in their organisation.
Many companies with on-premises communications solutions struggle with expensive capital expenditures, support issues and other IT challenges, including managing multiple, fragmented solutions from different vendors, which hampers employee..
The business communications market is dynamic. It reflects both the constant rate of change brought about by ongoing technological innovation and the ever present need for organisations to seek out ways to control costs and gain competitive..
Let’s talk cloud—or, should I say, let’s talk in the cloud. Research shows that by 2020, 78% of small and midsize businesses will be fully adapted to the cloud—almost double that of 2014. One of the main drivers in this growth is the way we share..
I have got to say, that when I first heard about the KFC / DHL shenanigans I did laugh out loud. However when I researched more it just made me sad about the way business has been conducted. At face value it appears that KFC wanted to make cost..
Everyone in the business has goals to achieve. And everyone in the business relies on IT, to a greater or lesser extent, to enable them to meet those goals. That’s a lot of pressure on the IT function, especially when every team has different..
“Nothing in London is certain but expense”, said William Shenstone, the 18th-century poet. Today, that feeling remains mutual. Many businesses are relocating outside of London whilst overheads and operating costs in the capital continue to spiral..
The Wright brothers gave us wings, Watson and Crick illuminated the structure of life and Lennon and McCartney brought music to our ears. It’s clear, when collaboration works it can produce magical results. Conversely, when collaboration fails it..
You've heard the video conferencing pitch before: save travel costs, save time, and save your carbon footprint. But you are a small business. You (and your managers) have bigger things to think about than cutting out travel time or your miniscule..
Forbes writer Adrian Swinscoe said designing emotion into customer experience is a mistake and, potentially, a waste of time and effort, on Sunday. Swinscoe argues that customers will experience different emotions depending on context, and companies..
British Airways had a power supply issue at one of their UK data centres which stopped all check-in and operational systems over the last bank holiday weekend. The investigation is focusing on human error. This is odd when it is expected BA would..
This is the third of three blogs where I explore the pros and cons of using cloud for your business. In the first post, we discussed how the best ways to reduce costs, provide disaster recovery and provide your business with more flexibility are..
This is the second of three blogs where I explore the pros and cons of using cloud for your business. In last week's post, we discussed how the best ways to reduce costs, provide disaster recovery and provide your business with more flexibility are..
This is the first of three blogs where I explore the pros and cons of using cloud for your business. Cloud is helping businesses of all sizes to reduce capital expenditure, improve reliability and efficiency, and reduce the risks of data loss...
Find out why your current supplier downplays SIP trunking – if they do, you will be missing out. It is ok to switch! If you have been tied into an ISDN contract for many years, it is easy to become complacent with your existing solution and telecoms..
Telefonix Voice & Data helps small, medium and enterprise companies in the UK with their Business Technology needs, enabling them to transform and expand.
Our core solutions include: Contact Centre, CRM Integration, Business Phone Systems, High Speed Business Broadband, Customer Experience, Business Voice, Video Conferencing, Collaboration, Cyber Security, IT Networks, Leased Lines, SIP Trunks, and Unified Communications.
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