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Insights Blog for Business Telecoms and Data Solutions, IT Networks, and Security.

Our view on how technology affects our everyday lives - Customer Experience, Collaboration, CyberSecurity, Cloud, Unified Communications and IT.

NEWS & EVENTS

Up Your Customer Service Game by Leveraging What You Have

One recent study published by Marketing Week revealed that 75% of companies acknowledge that customer experience (CX) is of increasing strategic importance.  Yet only 24% said that customer experience is fully embedded in their organisation.
11 Jul, 2018 | Customer Experience 8x8
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What’s the latest on PCI compliance – and what does it mean for SMEs?

2018 has already been a big year for regulatory compliance. The GDPR deadline day has come and gone – and in the noise that surrounded GDPR readiness, you may not have noticed that earlier in the year (February), the PCI DSS (Payment Card Industry’s..
27 Jun, 2018 | Insurance
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